[Resolved] Kent RO — high maintenance cost - seriously!!

vkrishna11

from Hyderabad, Telangana

Address:

Rangareddy, Andhra Pradesh, 500075

I can't agree more with this review. My water purifier goes wrong every six months and every time i have to cough up at least[protected] for maintenance/repair. This is way too much any middle-class person would wish to pay a water purifier.
At this rate, i would end up paying whole purifier price as maintenance charges in around 1.5 years (I. E. 15000 rs).
I regret to have bought this product, will not recommend my friends and family to go with kent.
I think, kent as a matter of policy, wants to milk customers by charging high maintenance cost!!

I'm seriously thinking to set aside the purifier and explore other options.

Regards,
Vamshi
[protected]

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Feb 4, 2020

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2019

Kent RO Customer Care's response Dear Sir/Ma'am,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent

Verified Support

Jan 01, 2020

Kent RO Customer Care's response Dear Sir,

As per feedback received from our service team your product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent