[Resolved]  Kent RO — Inline sediment filter

We had bought kent purifier in the year 2018 which is just 2 years back.. And we live in a place where the water purity is much better compared to any other places in india.. The hardness of the water is 140 which is very good as per my knowledge.. Now let me come the actual issue.. Now just after 2 years the purifier stopped working.. And when we called your customer support to rectify the issue the have replaced incline sediment filter, in line carbon filtet, ro membrane flow, ro +uv controller. If this the way your filter works then i would never suggest this product to anyone.. The worst experience.. This has costed me a reinvestment of 6000 rs just within 2 years which is ridiculous.. If you are not going to take action against this and refund the money.. Then i might end up meeting you guys at the consumer court..
Looking forward to hearing from you.

You can reach me at lydia. [protected]@gmail.com
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Aug 5, 2021
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2020
Kent RO Customer Care's response
Dear customer, we are sorry for your disappointment. We are a 100% customer oriented company and this is something we'd never want you to feel about us. Please allow us some time, we'll ensure to have this sorted out at the earliest.Regards, Team Kent.
Verified Support
Aug 05, 2021
Kent RO Customer Care's response
Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
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Hi its been almost 11 months since you guys asked for sometime to revert on the complaint that I had raised ..you have wonderful customer support. I have not even heard a word back from your team . This is the worst I support I have experienced till date.never going to recommend you guys to anyone .thank you

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