[Resolved] Kent RO — installation is not completed after multiple follow up and service request

Sumit Mangla

from Gurgaon, Haryana

Address:

Palwal, Haryana, 121102

I bought kent grand plus ro having serial no - kr[protected] on 18th july-19 and installation request was generated with request no.[protected]. After discussion with technician, installation was planned for 19th july-19 along with pre-filter. Technician came and installation done without pre-filter. He told that they don't have pre-filter in stock and will installed in next two days. I. E. By 21st july-19. Since then i wait for technician to get it done but no action has been taken.

On 23rd july-19, i raise another request to install pre-filter and today i got message that request cannot be serviced hence cancelled.

Another request is generated but no action has been taken yet.

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Sep 1, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2019

Kent RO Customer Care's response Dear Sir.

We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Verified Support

Aug 01, 2019

Kent RO Customer Care's response Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent

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Comments

Anjaneyulu Karingu

I have purchased Kent super star on 24 march 2021, registered for installation on 26 march but till now they have not installed, service person is asking for transportation charges for first time installation also. Worst services by customer care also, no followup at all, not at all customers friendly, I have called about 15 times to all persons related in installation