[Resolved] Kent RO — Intentional delay in RO installation

Pank.raul

May 20, 2022

Address:

RUCKS TRADING, Dehradun

Bought Kent Grand RO on 19.05.2022 at 1.00 P.M. Dealer took our phone number and said it will be installed by tomorrow. Today morning on 20.05.2022 a person called and took some details on whatsapp for further process and said installation will be done by today. I also requested him to do it by today as I am having a family function on Saturday.However, upon enquiry done by me at 2.49 PM he said it will be done by 21.05.2022. It is seen that despite timely payment my request with RUCKS TRADING Dehradun was raised too late. It's is a sheer harrassment of customers by installation persons which is clearly done intentionally. Kindly look into the matter and place some professional and competent people for such services.

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Jul 2, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

May 20, 2022

Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

Verified Support

May 28, 2022

Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Regards, Team Kent