Kent RO — Its been a week no one visit and repairing a machine

Address:

8/134,Sembarai thottam, Nochipatti, R.Vellodu,Vedasanthor,Dindigal

I have complained that my Kent pride plus RO is not working and I made a service request through a kent app. The problem is it's been a week no one visit my home and repair my machine. Today got a call from your executive, what he's said this is not our region you have to raise a complaint in another region. I don't even get his point. This is totally pathetic, already been a week I don't know what to do. how poor you guys are. It's driving me insane. we people are suffering to drink a water.