[Resolved] Kent RO — KENT CHARGED RS 1000 During WARRANTY PERIOD [not even 1 year] - Now again it is not working properly - Again charging

Rajesh Annamalai

from Chennai, Tamil Nadu

Jun 10, 2021

Address:

S7, B5 Block, Mahalakshmi Apartments, City Link Road, Adambakkam, Chennai - 88

Case 1:

Please refer the attachment and refund the old money I paid during warranty period - Rs 1000.

Case 2:

Today the Technician came again asking for money to change parts / Please proceed with the Service with free of cost during warranty period.

Case 3:

I bought KENT due to warranty & brand / Please resolve the issue.

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Mar 8, 2022

Complaint marked as Resolved

Again Repair, Technician is asking for RS 4000, to change 3 parts.. I didn't proceed... Again RS 4000, for parts change, Repair rate will cross the machine rate… Please increase 1 year All warranty to 4 years full warranty.. or Please provide a 50 % refund of the cost..

Kent RO customer support has been notified about the posted complaint.

Jan 19, 2022

Updated by Rajesh Annamalai Again Rs 300 charged. 1 year warranty + 3 years only service. During 3 years service, it will cross double the amount of Kent Ro Machine cost [ parts replacement ]. If it cross double the cost of the machine, Whether KENT RO will take back the machine in this case, with 50 % of the cost of the machine.
Resolution: Please extend the warranty from 1 year to 4 year, I am ready to pay for it.

Verified Support

Jan 19, 2022

Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

Verified Support

Jan 21, 2022

Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed. Thank you for your support. Regards, Team Kent

Mar 08, 2022

Updated by Rajesh Annamalai Again Repair, KENT Machine is taking too long to fill the tank... KENT Technician is asking RS 4000 to change some part... This is costing too much...