Kent RO — KENT duping its customers by selling used and worn out spares as new

Address:

kent ro systems ltd., E-6,7,8, SECTOR 59, NOIDA - 201309, U.P.

I purchased kent ro membrane, worth Rs 2500 on 05 Dec 2019 on the advise of kent technician but from the very first day of its installation i faced issue of very low water supply through the said kent ro system as it was nearly triple the normal time taken by a new ro membrane (nearly 20 ltrs per hour water output) to fill the attached water tank. I called the kent technician again on 09 Dec 2019 to resolve the issue to very low water output, even with new ro membrane fitted on 05 dec 2019 but the technician changed the flow check valve to increase the water supply to a little more flow but which was still under normal output.
After just 6 months of working, the new kent ro membrane stopped working and thus a complaint for registered on 07 sept 2020 to check the issue but surprisingly the kent technician asked to change the ro membrane as, according to him, it has worn out and thus the said kent ro system was not working properly. When i pointed out to him that normally it takes 12 months for a kent ro membrane to worn out in standard working conditions and it can continue to work for nearly 20 months, previously, in the same kent ro at the same palce and water conditions, the kent ro technician pointed out that they replace kent spares what the company provides them and they are not responsible for the quality of spares.
It is worth while mentioning that in normal familly of 4 or output of 70 litres of water per day, the kent ro membranes runs for more than 12 months and when the kent ro systems company claims of high quality products, services and spares.
When i try to find out about the manufacturing details of the said kent spares from the company, the company went deaf and dumb and no response to even a single email but they provided a request id: 263667 on my kent ro system service request no.: [protected]. I also followed the escalation matrix and emailed the issue to kent management but nobody even bothered to reply, let alone check the issue.
I found out that the said kent ro membrane was atleast 7 months old and most probably used one, when it was put into my kent ro system on 05 dec 2019 so it ran for another 6 months and stopped working as per kents claims.
So i want to caution other consumers, who are looking to buy kent ro products to think twice before buying fraud kent ro systems water purifier as they are most likely to be duped by kent ro systems after sales service team by selling used out but costly spares so that the kent customer can carry out replacing of spares on more than normal rate and the thuggs of kent can earn big profit from this scam.