[Resolved] Kent RO — Kent Glass Kettle Customer Service

sidhu

from Chennai, Tamil Nadu

Address:

Cerebral Works , No.28/45 , 23rd Street , Thillai ganga nagar , Nanganallur 600061

I have purchased Kent Glass Kettle on 24th February 2020 from an online Ecommerce store . The product comes with 12 months warranty and it stopped working in the Month of December 2020 . I raised a complaint with Kent customer Service which they cancelled immediately, when I emailed about the issue to the service center . They said that someone from the service will get in touch with me . Later a person named Karthick got in touch with me and asked me to give the faulty product to the nearest collection center . Which I did on January 1st week . From then until now he is not responding to my calls and no update on my product given . The collection person (Details attached) who speaks rude, when asked back about the details of the product . Very Poor customer Service .
Service Person Name : Karthick Raja . Contact : +[protected]
Complaint number :[protected]

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Mar 3, 2021

Complaint marked as Resolved

Kent support. Provided me with the replacement product.

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2021

Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it up to you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent.

Jan 31, 2021

Updated by sidhu Still I have not recieved an update on this issue..

Feb 09, 2021

Updated by sidhu No updates whatsoever..

Feb 17, 2021

Updated by sidhu Still no update whatsoever.. Kent service is the worst..

Verified Support

Feb 19, 2021

Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

Feb 25, 2021

Updated by sidhu Until now no one contacted me.. Please give me some update, Any Update!!!

Verified Support

Feb 27, 2021

Kent RO Customer Care's response Dear Customer, apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

Mar 03, 2021

Updated by sidhu I have been provided with a replacement product..