[Resolved]  Kent RO — Kent grand service center people making fool to us even taking amc.

Address:New Delhi, Delhi, 110051
Website:www.kent.co.in

Buy kent grand 1.5 yr back cost rs. 17k. During this period around 6-10 times it is repaired. Kent ro have the service center for this ganga ro service center. When ro was not working then they (Ganga ro) service feared us by saying machine is not working and it will required around 3.5k rs to repair instead if that you can take the amc and will repair in that, we takes the amc for cost rs 4200 with the promise to cover all the parts if not working then they will replace. After that a servicer come and replace the filter only of cost 300-400 rs meas they told lie to take the amc. Also with in year 3 times already they provide service and replace some parts. But now at that time they are asking for 3200 rs again for pf part is not working.
What the standard and warranty and service they provide both kent and ganga ro. They are playing with the trust of customer on a company.
Request you to please help with such kind of foolish they have done with us.

Vikas verma
[protected]
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Aug 4, 2017
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jun 13, 2017
Kent RO Customer Care's response
Dear Mr.Verma,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent
Verified Support
Jul 04, 2017
Kent RO Customer Care's response
Dear Mr.Verma,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent
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