[Resolved] Kent RO — kent grand star defective machine

[Resolved] Kent RO — kent grand star defective machine

E ecosafe from Chennai, Tamil Nadu

I purchased kent grand star via dealer shared by kent customer care - senthil murugan from chennai. Upon installation mineral indicator started swinging left and right. On checking with technician, dealer, both asked to wait for 2 days. After 2 days raised customer complaint and technician mentioned mother board is defective and has to be replaced. Why would brand new machine have defective mother board. On requesting to replace machine, customer care asked to directly deal with dealer. Dealer is not co ordinating and has been behaving unprofessional. When asked for eta, dealer team claims we would have opened kent machine and spoiled mother board ourselves. Why in the world customer would do this and put all hassle on himself. Was this information helpful? No (0) Yes (0)
May 23, 2019 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Apr 12, 2019 Kent RO Customer Care's response Dear Ma'am, Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent Apr 15, 2019 Updated by ecosafe There is no proper response from both customer service helpline and also from sales helpline. Asked Dealer to replace the machine with new ones. Dealer (Senthil Murugan - Chennai Phone number: [protected] ) agreed to replace with new machine. They sent employees to remove machine in my place and brought old machine without carton box or seal stating it is brand new. On reaching to customer service: [protected], they are asking to call sales number : [protected] . On contacting sales, they are asking to call service number. On mailing to both Sales & services email id: [protected]@kent.co.in and [protected]@kent.co.in, there is no response. I want refund of my amount after seeing this pathetic service. How to escalate this and handle this issue for refund. Employees who came to install an old machine as replacement did not behave professionally when queried for missing carton box with seal and mentioned do what you can to handle the problem and eloped with asked to speak with customer care. Apr 16, 2019 Updated by ecosafe Any updates. Kent customer care is not responding when i make a call to them. I have been in the call for more than 4 hrs connected to both sales and services customer care Apr 16, 2019 Updated by ecosafe Zonal officer from Kent RO called me up. He spoke very rudely and was trying to defame. We are already undergoing Mental Agony after buying this Kent RO which is not working for past 10+ days and we have registered complaint. Kent team came yesterday to remove the machine and took the machine. Later in the evening, came with a machine claiming to be new without a carton box. When enquired Kent team mentioned that only items shared can be replaced . Parallelly when enquired with customer care - they informed not to accept the machine if that was without carton box. Not sure as to why the team took only machine without asking for Guarantee card / carton and how come new machine can be delivered without Guarantee card / carton. Without solving this issue, Zonal officer himself speaks rudely supporting their team. Moreover he claimed that Mr.Senthil Murugan is not a dealer and is a KENT employee and he cannot sell Kent RO machines. Attached are the images from Kent App and Kent messaging system which lists Senthil Murugan as a dealer without address whereas other dealers have address. I’m afraid to talk to this team anymore who are threatening, rude and trying to blame others for their mistakes. Please refund the amount for having such a bad customer experience ASAP. Please take the carton box (that was torn down by the person who came for installation)/Guarantee card . Verified Support Apr 16, 2019 Kent RO Customer Care's response Dear Ma'am, We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly. Regards, Team Kent Apr 18, 2019 Updated by ecosafe There is no response for emails sent to KENT ro service/sales official email id. Instead as mentioned on April 16, got a call from Zonal manager threatening and defaming through out call. When asked him to respond to email, continued to shout and threaten at the pitch of his voice stating he is legal representative of Kent RO. Still waiting for a response from Kent official email ID and refund of my Rs.20500 Verified Support Apr 20, 2019 Kent RO Customer Care's response Dear Sir, Apologies for the inconvenience. Please allow us some time, we'll ensure to have this sorted out at the earliest. Regards, Team Kent Verified Support Apr 22, 2019 Kent RO Customer Care's response Dear Sir, As per update received from our service team your ticket has been closed. Regards, Team Kent Apr 29, 2019 Updated by ecosafe I have not yet received my refund . How can you close the ticket ? There is no response on your service customer care number and also sales customer care number. I have emailed to both [protected]@kent.co.in and also [protected]@kent.co.in, no response there as well. Last week, you happened to have closed all my customer care complaints still holding my Rs.20500 with you. Such a pathetic customer care service. On 26/04/2019, Lucky electrical and electronic person called me and mentioned he will courier DD in my name deducting 400rs (DD for 20, 100Rs). Today morning ( 29/04/2019) he mentioned Chandra Mohan, Kent area manager will collect DD from him and call me directly to hand over DD. Today evening(29/04/2019) he is stating Kent company asked him not to courier and Kent company will collect the DD from him. On enquiring about mentioned Chandra Mohan, he states he doesn't know. He also added stating Kent company informed there are few more spare parts of Kent left at my resident and Kent wants to come collect the remaining spare parts in exchange of DD. Could you let know what are those remaining spare parts to be collected ? There are different stances used at different times even by your distributors. Could you please update on the refund status and when DD will be handed over to me May 02, 2019 Updated by ecosafe Any updates ?
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