Kent RO — Kent not giving service for ro under warranty

Address:

Grand la casa villa 69 RK farm gate Chandapura anekal road

Dear Team

We purchased Kent Ro in the month of August 2022 and facing an issue. After logging the complaint the engineer came to our home but did not touch the Kent as we did not had warranty card which the dealer did not give. However i had a bill but the engineer and his team did the accept and refused to give service. Dealer is no longer picking u the call and i don't have the warranty card i have only the bill. The Kent team asked me to pay for the service and also for the part even though it's under warranty

Kindly look into this and resolve my issue