[Resolved] Kent RO — Kent Pearl-Algae formation even after changing filter and membrane

Anil Singh27

Address:

Bangalore, Karnataka, 560037

I observed algae deposition in my Kent purifier in July 2016. Called Customer care. The person changed the filter and said it would be fine. Later again i observed algae deposition and the person suggested to change the membrane which is changed in 21st November 2016. Again in December i observed algae in the water tank which i cleaned myself. Now again i see Algae deposition. Even the attendant is not sure why the problem is occurs. Every time we paid for the service charges. Could you please let me know how pure is the water which we are actually drinking. The customer should not be charged if the problem is observed in few days after changing both filter and membrane. Please look into it on urgent basis.

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Feb 10, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2017

Kent RO Customer Care's response dear Mr.Anil,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
Team Kent

Verified Support

Jan 07, 2017

Kent RO Customer Care's response Dear Mr.Anil,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent