[Resolved]  Kent RO — kent pearl ro filter

We bought a kent ro filter - pearl from intech elec, bangalore in july 2015.
When we called them for service, they informed us that we have to contact kent directly.

So we got in touch with kent, and they in turn sent an agency called water solutions. When "water solutions" came for service, they sold us an amc for one year on behalf of kent.

Now water solutions does not respond to our calls, and kent is washing its hands off.

The fact is that water solutions has been sent to us by kent and hence they are responsible for water solutions actions.

Please get kent to honour the amc commitment
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Apr 26, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Mar 24, 2018
Kent RO Customer Care's response
Dear Sir,

We are sorry for the unpleasant experience you had. We're forwarding your concern for further processing & will respond with an update soon.

Warm Regards,
Team Kent
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