The water collection tank over 2-3 weeks gets algae (Green color scum) at the bottom. I contacted an authorized kent service agent and they sent a technician who replaced all the internal parts (Ro membrane, carbon filter etc) and said no issues from now on (At a significant cost). However, the problem has not gone away... I still get green algae at the bottom of the tank in 2-3 weeks. I have to keep cleaning it.
Was this information helpful?
No (0)
Yes (0)
May 23, 2018
Complaint marked as Resolved
Kent RO customer support has been notified about the posted complaint.
Verified Support
Apr 18, 2018
Kent RO Customer Care's response Dear Mr.Sanjay,
we deeply regret the inconvenience caused. We're forwarding your concern for further processing & will respond with an update soon.
Warm Regards,
Team Kent
Verified Support
Apr 19, 2018
Kent RO Customer Care's response Dear Mr.Sanjay,
We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment