Kent RO — Kent Pearl Water Purifier. Why so Pathetic after sale service. Cheated by service technician.

akhandua

from Bengaluru, Karnataka

Address:	560068
Website:	www.kent.co.in

I have raised a compliant on 19th April, 2016 to Kent service centre about purifier not working. I got a immediate sms with a request number assigned, [protected]. I was happy with the promptness. Torture started now.Till 24april no one turned up. Finally technician came(Named Rajesh)and told you have to replace all the filters to which I have to agree and he did replace all filters. He suggested to take AMC which will cost Inr 6000 and I went ahead with that. He promised all kind of prompt service after taking amc.
After 2 days water lickage started and I called him. From that day to till date(14th April) he is fooling me n did not turned up. Finally I called Kent customer care again today and complaint about lickage. They again assigned a compliant number to me, [protected]. I told customer care to raise compliant regarding all AMC drama and how they are fooling customers by asking for huge money and not even attending a small compliant, but to my surprise she refused to take any complain and asked to to go Kent website to raise a request.

This is truly pathetic service guys from Kent. They are just harassing public and looting. How can a company like Kent have such cheap service dearlership n don't even care about customers. Utter nonsense.

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Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Sir,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm regards,
Team Kent

akhandua

from Bengaluru, Karnataka

Thanks for the response.
As requested I have shared my contact details with [protected]@kent.co.in over email.
Hope to get call asap.

~Anil

akhandua

from Bengaluru, Karnataka

This is to inform you that till now my problem is not solved.

I got an sms on 17th, May from kent, which reads,
"Greeting from kent. Your req[protected]" is assigned to Mr. Ravi-[protected]. He will contact you soon."

That guy called me today just now and asking all useless questions like, who gave you AMC, which dearler you purchsed AMC from, if you dont purchase AMC from me I cant rectify your problem etc.. etc.. "

Really!!, Am I answerable to those technician about all this. Simply speaking Kent has sent me an technician for my earlier complaint who gave me an AMC for whooping 6000 inr and now when I am facing problems I am simply calling and asking for rectifying my problem, but sadly from last one month I am struggling to get a solution from kent.

This is really frustrating. Dont know why this is mentioned as resolved ???