Kent RO — kent pride plus ro: poor service and quality / replace or repair my ro water tank soon

Poonam1510

from Delhi, Delhi

Address:

110009

My kent pride plus mineral ro (Kr[protected]) device has not been filtering and i had tried to call customer service but these people never respond to you properly.

I am already having issues with my device. I have bought it on 19th july 2019 from model town and got it installed at my place since then this machine is giving me pain. It has stopped functioning for the 4th time. The service engineer who comes to my house is saying that the filter is not functioning due to the hardness of the water. He is also requesting money each time he comes for service though my machine is still in its guarantee period... Whereas my neighbor is using aqua guard ro filter, which is using the same water supply as ours and has been functioning quite well for 3 years. Then on our previous complaint finally a technician came and replaced the part and said it wasn't an issue of water. There was a faulty part which he got replaced. Now again im getting the same issue and it stopped working. This is becoming a headache

I chose kent ro, because of its reputation in customer service and quality. Now i am getting a bad experience at both ends.

I kindly request all the above-said issues to be sorted out as quickly as possible, else i am going to take this issue legally as my machine is still in its guarantee period.

Kindly resolve at the earliest...

Name:- punit maini
Registered phone number-[protected], [protected]

Machine no:- kr[protected]

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Kent RO customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

Kent RO Customer Care's response Dear Sir/Ma'am,

Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Dec 22, 2019

Updated by Poonam1510 Pathetic/unprofessional service!!!.

The service technician came and forced us to buy an extra filter to resolve the issue, charged INR 700. I had checked with his time and again that we will not need the service if any other parts need to be changed and he assured that there is no other damage. I had asked him not to change any spare part as I was not sure if this will sustain even for a week.

Now again Machine has stopped filtering and it didn't even work for 2days.this is enough of torture to the customer who invests his hard-earned money to get the services but you people aren't bothered at all about the quality and the customer satisfaction. I have bought KENT Ro Machine from your authorized dealer. This is cheating/unprofessional behavior from the service technician and really bad customer support. I am going to scrap the product and shout it loud never to buy a kent product. Need resolution on this as early as possible. either change the faulty product or refund my amount.

Name:- punit maini
Registered phone number-[protected], [protected]

Machine no:- kr[protected]