[Resolved]  Kent RO — Kent prime t mineral ro / not working

Address:	Rangareddy, Andhra Pradesh, 500072
Website:	www.kent.co.in

We are using a kent water purifier since 2014 december, which had issue with the tap connector in january 2015 which was not dealt properly by the service guy who broke it instead o fixing it. I had to call up the area manager and raise a complaint but the area manager was not bothered at all. Again on 2/10/2016 the machine stopped working and did not start all of a sudden. I had to call the service center and to book a service for the same on 3/10/2016, the service guy sravan came to my place on the same day and informed that the filter needs to be replaced and since the filter has gone bad it causing some issue to the transformer inside the machine due to which we need to replace the adapter which did not make sense but still i agreed to what he said since i wanted the machine to work so that we can use the machine. He replaced both the parts and charged us 2285 rs and left. The next day it stopped working again, i called the service center and they sent a different technician this time who said that choke needs to be replaced which will cost 935 rs.

The technicians do not know how to resolve the issue since they are not aware of the product proper that they are hired to service.

This is not at all a good product and the service is pathetic even after you pay and get them replaced for the parts which they themselves say has gone bad.

Not sure if here is a responsible person in this company who can take care of this issues. Please give proper training to the technician before you send them to field.