[Resolved]  Kent RO — kent pristine

Address:

New Delhi, Delhi, 110096

I have purchased kent pristine water purifier on july 2016 from kent.
It has been just 1 and a half years and i have changed filter & membrane in july 2017 by paying rs 4000.
Again after 6 mnths i.E now, april 2018, the service person is saying to change filter & mebrane for rs 4000. I have already done that 6 mnths back with a promise that these will last atleast 2 years. where is the promise.

I have been trying to convince the customer care people that there is some fault in the machine but no body is understanding or responding in a positive way.

This is very sad & pathetic response from kent to a loyal customer since last 10 years. I am a customer since 2009. I purchased this 2nd kent purifier thinking that i am purchasing the product from the no 1 company of india

but alas ...The response from kent is very disheartening. They are forcing me to buy another membrane & filter for rs 4000.

How many times a customer will purchase by paying rs 4000 and that to after 6 mnths only. every 6 mnths customer has to shell out rs 4000. what a pathetic product.

So to drink water i will pay every 6 months rs 4000. This is wrong. Kent should understand that there is fault with the machine. pl change the machine. machine is faulty.

hoping for a early & amicable redressal