[Resolved] Kent RO — kent product complaint no service received

Jayant Jain

from Jayamkondacholapuram, Tamil Nadu

Address:	737101
Website:	www.kent.co.in

Dear sir
Service complaint for machine kr[protected]
We have registered 4 complaints for service of above machine under following complain numbers
1. [protected]
2. [protected]
3. [protected]
4. [protected]
All were cancelled without any explanation being shared to us and in the process it has already been 1 month.
Today we started following your call centre strictly but still they have been not clearly able to solve our problem. Our area pin code is 737101.
As per service contract machine is servicable in this are but they are asking for transportation charge that also after denying service for more than a month. Kindly help

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Oct 21, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

Kent RO Customer Care's response Dear Mr.Jain,

your complaint is under process. Kindly cooperate with us. We will revert shortly.

Warm Regards,
Team Kent

Sep 13, 2017

Updated by Jayant Jain Dear Sir

Please refer to the trailing mail. As a consumer since past one half months I have mailing, writing in your facebook page
getting false commitments from your call centre, but my machine is not serviced as of yet. Still awaiting you response on my mail.
As a common man I am being subject lot of communications from your call centre(spoke to senior department rita, mahima) however explaining
everything to each person has become a vicious circle and it is really difficult to understand why action is not being taken. Also no one is able
to share a satisfactory explanation. Does this attitude help your this image in your website
TRUSTED BY MILLIONS
Ranked #1 Most Trusted Brand in India

It is sad a consumer in sikkim is misguided and not given proper explanation from your side
I am suffering from past one and half months for simple machine kindly share correct explanation

Verified Support

Sep 20, 2017

Kent RO Customer Care's response Dear Mr.Jain,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent