I bought this kent water purifier last year by feb and nearly services for 12 times until two months ago. That was the last time the machine worked, have placed several complaints and they send an sms that respective engineers will visit my residence 24-48 hrs. But none has visited in the given timings, the last 4 times the same engineer visited and had to change the filters and charge me 500rs each time (Machine still under warranty). Its been 2 months now, no one has contacted or responded to my query. Sent several emails, no one has turned up.. Worst customer care ever!!!
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May 13, 2018
Complaint marked as Resolved
Kent RO customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2018
Kent RO Customer Care's response Dear Sir,
Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.
Warm Regards,
Team Kent
Verified Support
Apr 02, 2018
Kent RO Customer Care's response Dear Sir,
We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.
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