[Resolved] Kent RO — Kent RO bought in 2018 September

Vivek khurana delhi

Address:

C6A/63C JANAK PURI

I bought KENT RO on September, 2018 and after buying the same i am thinking why I bought this product called RO from KENT .They are so unprofessional not customer friendly .I have paid almost 7-8k in replacing its spare parts .Though they claim the have warranty on their spare pats but everything is chargeable .They have policy only to replace and not repair .The engineer who visits the place believes in on replacing and does not it even make any effort of repairing the same

My registered mobile number is [protected]
Product code as per call voucher is 11053
S no of product KK[protected]

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Aug 8, 2021

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2020

Kent RO Customer Care's response Dear Customer,

We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Jul 30, 2020

Updated by Vivek khurana delhi Today the service engineer was called again by My wife whose register number is [protected] his attitude towards resolving was very different as if he knows the complaint has been made and the attitude to resolve the issue is gone .HE SAYS GO AND COMPAINt to CALL CENTRE as he does not have time to resolve our complaint after replacing the TANK and is rather blaming us on the same after complaining Your company is acknowledging the email but No one is interested in resolving To survive without water Is pain

Please refund all my amount invested in these 2 years along with the in necessary parts exchanged by your company immediately

We actually made fault for buying your product .After sales Sevice is pathetic

Verified Support

Jul 31, 2020

Kent RO Customer Care's response Dear customer,

We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent.

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Comments

Vivek khurana delhi

Yesterday after replacing another part the machine was not working and when we called the service engineer he said another part would be faulty .we have paid alimony 75% more on the original cost of machine by replacing the parts .The kind of mental trauma this company has given and harassment no one should buy this machine .Called the Sevice engineer again and would keep in posting the complaint till it is fully resolve .The company has no ethics of business .highly unprofessional just want to grab money from people by giving lucrative incentives to dealer and executives