[Resolved] Kent RO — kent ro does not work in agra

deepeshgarg0007

from Bengaluru, Karnataka

Address:

Agra, Uttar Pradesh, 282001

Hi,
I bought kent ro around 6 months ago in agra. The problem is it does not work and gets choked every 2 months because the water supply in my house is from water works which has excessive amount of chlorine. More than 90 % agra gets water from water works.
Kent ro sales guys tell this to their customers only after they buy the machine although they know about this issue.
Today i got my ro serviced and the service guy told me that there is no solution for this problem and even the company knows about it and still sell this ro in agra. I would not suggest anyone to buy kent ro in agra. The sales guy bharath is a cheat who never receives phone after making fake promises about the services of kent.

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Aug 1, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2018

Kent RO Customer Care's response Dear Mr.Garg,

We deeply regret the inconvenience caused. We are looking into it with a promise to resolve this quickly.

Warm Regards,
Team Kent

Jul 12, 2018

Updated by deepeshgarg0007 Dear Team Kent,

Thanks for your reply.
The technician from Kent RO visited me and had a look at the RO.
He also accepted this fact that the sales person from Kent RO should have told us that the machine will not work as the amount of chlorine is too much in the water. But may be he needed to reach his sales target, so he hid it from us.
The maximum this technician could do was change the filters and membrane.
But this is not the solution of this problem.
I can not call and get the filters and membrane changed so frequently once the warranty is over.
This is going to cost me a lot. If I knew all this I would have not bought this machine at the first place.
This is simply a case of cheating.
Please refund me my money and take this machine back.

Thanks & Regards,
Deepesh