[Resolved]  Kent RO — Kent Ro grand plus

Address:

Thane, Maharashtra, 400607

Had purchased Kent RO Grand plus couple of months back and suddenly from 8th Sept started facing issue when water was not getting stored in machine.

Complaint registered with request no[protected] was assured technician visit in 24 hrs.

Got messgae with technician details who visited in 24 hrs but could not provide resolution as parts that he was carrying were also faulty.

He conformed that other technician will visit next day and provide resolution.

Till today no one visited and when called to technician he replied he do not have parts so can not visit.

When called to customer care they informed that previous complaint is closed and need to register new complaint which will again take 24 hrs.

This is pathetic services how can you close complaint without providing resolution?

Spoke with Floor supervisor Vikas also he was Rude and showed no intention of helping and was repeating same scripted things.

This is highly un professional from a reputed company.

My product is under warranty and I do not want to continue with this product and want complete refund.