[Resolved] Kent RO — kent ro grand plus - non installation - service req no[protected]/[protected]

Manikansal

from Mumbai, Maharashtra

Address:

Ludhiana, Punjab, 141001

Dear sir,

We have purchased kent ro grand plus filter on 22nd june 2017 from bathinda and same is yet to be installed.

Original invoice has been misplaced from me. I have requested the company to install the water purifier and they can take any undertaking if they want from me in lieu of original invoice. Even i had told them to do the installation on chargeable basis if they cannot do it free of cost and but they are not providing any service.

They can check the details basis serial no of the machine that product is original or not.

Request if you can instruct the company to do the installation of the water purifier.

Regards
Mani kansal
[protected]
[protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Aug 24, 2017

Complaint marked as Resolved

Installation done. Message to the company that pls stop harassing customers and hire quality manpower who can understand client requirements and take an ownership to resolve the same without any escalations.

Kent RO customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2017

Kent RO Customer Care's response Dear Mr.Kansal,

as per your telephonic confirmation, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent

Aug 24, 2017

Updated by Manikansal Issue resolved now, thanks

Related Kent RO reviews

View all 3007 Kent RO Reviews

Comments

diff_2013

from Pune, Maharashtra

I have had a very bad experience with Kent service people. They are just irresponsible people. They do not turn up for the assigned request and simply mark the case as solved in 48 Hours. They might even cheat by saying Address Not found. Customer not contactable and so on.

I had to escalate the matter to higher authorities and then in my case they started looking into it.
I wasted several weeks in follow up and lots of frustration to face.

I do not recommend Kent products ever.

narayana4649

Dear Kent Management Board Members, CEO and MD,

It's my pleasure to bring to your notice about my worst experience with your product Kent Pearl KR[protected] bought about 10 months ago.

Yesterday I have raised a complaint on the machine which broke down. via reference number [protected]. one technician had come and checked the machine and he told me that the ten months old machine has wiring problem!!! When speak to your service provider in Marathahalli Bangalore they are claiming that wiring kit supply from Kent has stopped from few months and there are thousands of machines awaiting wiring kit supply and mine is one such machine and I need to wait for a week or so or till Kent provides the wiring kit! Mr CEO I do not understand what ever is that bloody KIT and I am nothing to do with it. I just want it right away. If your organisation if left any kind of ethics and you the Board has got any kind of responsibility please do it today by EOD. I know this email may reach anyone in the top of Kent but I am hopeful of getting my service asap.