[Resolved]  Kent RO — kent ro maintenance and service

The annual maintenance cost of our kent ro is extremely high. On top of the amc, we are paying about 5-6k for maintenance. This amounts to more than 50% of the cost of the r. O. Every year. The candles are not available in the market and we don't have any other option but to call their service department, where again the service is pathetic. This is clearly a marketing malpractice as we weren't informed of these annual and additional charges at the time of purchase. We need to get a proper resolution for this complaint and not just a simple note to contact your already pathetic customer service departmen