[Resolved] Kent RO — kent ro malfunction

Vishwanath Vashishtha

from Jalandhar, Punjab

Address:

Jalandhar, Punjab, 144005

Dear kent,

I maj parmil yadav bought kent ace mineral ro water purifier on 8.3.2016 from jaswant electronics, rama mandi jalandhar. At the time of purchase the product was described as superb by the sales representative. The product was installed by sigma care centre jalandhar. Following are the details of cost it has incurred to me so far:-
1. Outer cover sold by the technician = rs 250.
2. Replaced sedimentation filter and activated carbon filter during warranty period = rs 1000.
3. Technician insisted on installing pre filter =rs 850
4. Replace ballast for rs 1250 in the month of may 17 with service charge of rs 300.
5. Routine service for rs 300 in the month of july 17.

After all this my ro has again stopped working on 24th july 2017 and technician from sigma care centre is asking for rs 2400 more for replacement of pump.

Do you think i should be investing rs 6350 on a product which is barely an year old? Are all your products fraud? Or is it sigma care center taking me for a ride?. How can you do this with army personnel who all are defending your country. Is all your money being spent on hiring hema malini? This is ridiculous.

If you people have faintest speck of responsibility, please address the issue or take back your lousy product.

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Sep 2, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Kent RO Customer Care's response Dear Sir,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Aug 04, 2017

Updated by Vishwanath Vashishtha Kent,

Today one more technician visited to see my sick RO ace and tried replacing the faulty pump. Soon after replacing the pump he declared that in fact that the RO membrane has ruptured causing back pressure to damage the pump. Now he proposes to change membrane and water pump both. My question is how can so many problems crop up in a year old product despite regular service and maintenance? It is quite evident that either quality of the product is inferior or sabotage is being caused by the maintenance crew. This is shear fraud. You want your customers to spend 50% of the overall cost of the product within three months after completing an year?

I request you to take appropriate steps and provide us justice or please tell us where exactly to discard this piece of joke.