[Resolved] Kent RO — kent ro manufacturing defect the service provider refusing to replace

Subrahmanya MP

from Bengaluru, Karnataka

Address:

560072

I gave kent amc to ssb enterprises bangalore for 7000 rs in nov 2018. Last month service person came and shook the kent wall mounted tank and broke it. He told "it is a manufatiuring defect if kent approves i will replace it for free else you have to pay". The complaint still pending with kent as why should i pay for manufacturing defect?. And on above the amc charges around 7000 i have paid additional charges of 3000 for some or the other parts they are replacing in 2-3 months

Was this information helpful?

No (0)

Yes (0)

Aug 19, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2019

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent

Verified Support

Jul 04, 2019

Kent RO Customer Care's response Dear Sir,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent