[Resolved]  Kent RO — Kent RO purifier not working under AMC

Dear Sir/Madam,
I made a complaint on 06-May-20 for overflow problem of my Kent RO purifier under AMC. My Kent service was assigned to Mr. Mohit in Greater Noida. He visited on 07 may 20 and carried out servicing and found a problem in one of parts i.e. Motor/pump. He said that same part was not available and he will visit again once parts will available, since then you have to manage. I understand the problem & ready to wait. Then, after our huge follow-ups & requests, he visited again on 23-May-20 and changed some spare parts including 2 Filters & a membrane (although, we didn’t found any problem with water quality earlier) as well & I paid Rs 3750/- for that. After 02 hrs of filling ro tank, i found the same overflow problem repeated again.

Then once again, I started requested him to visit again to resolve the issue completely but no response from him. I then, tried to contact kent customer care but unable to connect because now they changed their system & Kent can only entered our complain comprised with same repeated statement from them.

After my lot of calls & requests, he visited again on 26-May-20 & again changed some more parts and assure us to resolve the issue this time completely.

But, again on the next day, our Kent RO was again stop working completely with no water coming.

Since then, after my various efforts, I tried to connect customer care once on 28-May-20 and told my complete issue & they assured me that they will send some senior technician to resolve my issue immediately but again no response & we are bound to buy water bottles from market in this highly risky COVID situation.

Now, I am fed up with requesting to various persons including customer care to Kent but it seems they do not have any system & neither understand and respond on customer problem.

NOW, WITH DEEP REGRET, I DO NOT RECOMMEND TO ANYBODY IN THE WORLD TO USE KENT RO PRUIFIER BECAUSE OF THEIR PATHETIC SERVICES & TOTALLY UN-QUALIFIED SERVICE ENGINEERS.

IF ANY SENIOR PERSON FROM KENT TEAM READ MY COMPLAINT/PROBLEM & HAVE SOME COURTESY AT THIS LEVEL, PLEASE ARRANGE TO RESOLVE MY ISSUE AS WE R BUYING WATER BOTTLES FROM MARKET FROM LAST MANY DAYS WITH HUGE RISKS OF INFECTION IN THIS COVID SITUATION.

HIGHLY-HIGHLY DISAPPOINTED.

Regards;
Sachin Upadhyaya
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