[Resolved]  Kent RO — Kent ro: service by distributor pearl infotech

Address:

560037

My request no. Is:[protected]. On 16th june, 2017 there was an issue in my kent ro so, i raised a request. On 17th, a technician came and changed all parts n i paid rs.6700 for it. Next day again an issue arosed and again a technician came on 18th n charged rs.300 for something which earlier technician didnt check. Again same issue as on 18th occured and on 21st june though this time, i didnt pay but the technician again changed a part which earlier technician forgot to do. So, after paying rs.7000, problem still prevail. I called customer care & again requested for some better professionals and i also called pearl infotech (As i requested to provide some other service provider but im stuck with them as there is no other who caters to kent requests in my area) and complained but the lady didnt respond properly and while i was still on call n asked about when she would send a senior technician, i believe she disconnected the call. A good after-sale service speaks volumne about a brand and must be taken seriously. Really pathetic attitude and service by kent call centre and pearl infotech, bengaluru. If this problem doesnt resolve, ill will share it with your senior most personnels.