[Resolved] Kent RO — kent ro service issue (comp id[protected] | |||
I purchased the kent ro exactly on 21/06/2018 and during this one year only once technician came for service and since almost 2 months out of warranty and now the machine completely out of order, the technician came and asking around 4000 rupees to change ro and all filters because it is blocked but i think it is a planning to get business, otherwise why the machine is totally out of order immediately after warranty, at once all the filters and ro blocked without any signal or sound. If it is real problem then it should be step by step. I red all customers complaints, everybody is suffering like me dealing with kent. Even if i purchased the parts they are giving 3 months warranty only and i am dam sure 4th month all will be damage again. I am seeking for help of kent to change the parts free of cost or give me at least 1 year warranty on parts as i am ready to spend around 4500 rupees yearly for maintenance. Was this information helpful? | |||
Oct 12, 2019 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Aug 16, 2019 Kent RO Customer Care's response Dear Sir, We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent Verified Support Aug 17, 2019 Kent RO Customer Care's response Dear Sir, We apologies for the inconvenience caused to you. We request you to kindly allow us for some more time in order to resolve your issue. Regards, Team Kent Verified Support Sep 07, 2019 Kent RO Customer Care's response Dear Sir, As per update received from our service team your ticket has been closed. Regards, Team Kent | |||
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