[Resolved]  Kent RO — kent ro service with inr 4050 and still having the leakage issue

I have Kent Pearl RO system with Serial No# KR[protected] have been getting my product serviced from Kent RO Authorised Service Center every year and have been taking AMC also.

Recently, I got my product serviced as it was having the water leakage issue and was charged INR 4050/- on[protected] by your Technician# Shubham Singh for replacing the Filters. Attached are the details. But, even after doing the RO started showing the leakage issue again. I called up Mr. Shubham Singh (Employee ID# 1015660) and the problem was not resolved by him. Now, even after contacting him multiple times (but no visit), my RO is still having the problem and it is leaking the water. I did complain to Kent Service Center about the same today as the technician was not available. I was surprised to know that I will be charged again for the visit which should never be charged when the initial complaint is still not resolved after paying such a big amount.

Today, the Kent Technician came (after the new complaint made today) and told us that the Motor has the leakage issue and needs replacement. IT IS HUGE MISS AT YOUR TECHNICIAN - SHUBHAM SINGH's PART as he did not DIAGNOSE the PROBLEM correctly. I have already paid INR 4050 once and do not want to keep paying for the parts replacement for NO REASON. Motor change is going to cost me around INR 3000. Why is the CUSTOMER being LOOTED like this???

I need a simple answer to it Kentro-Kent Water Purifier Kent RO Systems Kent Ro Service Complaint and want the problem to be resolved ASAP.

Appreciate your quick resolution.