[Resolved]  Kent RO — KENT RO Servicing is poor

Address:

Pune, Maharashtra

Hello As the subject suggests, I didn't have a pleasant experience with Kent RO. Definitely, you can ignore this mail or take it as a feedback and try to improve customer service. on 15th September, 2015 I lodged a complaint ([protected]) to get my KENT RO serviced again, because the engineer (Mr Ganesh) had come earlier for servicing and somehow managed to disrupt my Kent RO so that now it started leaking. I was promised that engineer will visit within 24hrs. Today, is 22nd September and still no one has visited. So, obviously I got frustrated as this was not the very first time when I was shown that 24hr promise is hollow. Thus, to check on the status, I gave a call to customer care and I am notified that complaint has been closed because: "Mr Ganesh of Manoj Agency says that I have said that everything is working fine". Now, KENT RO has started employing engineers who lie as well! Way to go KENT!! Please look into the complaint - [protected] which I HAD TO RAISE AGAIN, and prove me wrong that KENT RO servicing does not suck! Warm Regards Navdit #[protected] Machine: KK[protected]