Kent RO — Kent ro super+

Address:

Hyderabad, Andhra Pradesh, 500008

I had purchased the above model & the same was installed in december 2015. the machine stopped working last week and had placed a complaint on 9th july, 2016 and was attended the same day. two filters were replaced and i was charged rs.1000/- as the technician informed me that these were not covered under warranty. but he mentioned that the replaced parts will be covered under warranty for 3 months, which i find it strange as the original is not covered.
The machine again stopped working on the 11th july, 2016 & had called kent call centre and lodged the complaint again. till today i. e., 12th july, '16 no one had come to repair the set & when i called the call centre again, they informed me that i have not lodged any complaint. i had infact called them at 9.56am & the call was for 3min & 5 seconds. i have the call details in phone and have taken a screen shot of the same, if kent needs any confirmation.
I thoroughly disgusted with the way the after sales service is being provided by kent or their franchisee and hope my complaint is attended to at the earliest.