[Resolved]  Kent RO — kent ro superplus

Address:

New Delhi, Delhi, 110075

My RO was not working properly, the service maintenance person from Kent came and replaced all the filters and membranes. However, the installation of the replaced filters was done in a defective manner of which I again lodged a complaint No: 180331 – 02204 dated 31.03.2018, regarding the following matters with my Kent RO Superplus:

i. The Carbon filter which had been replaced by your persons on 17 .03. 2018 has erroneously been so placed that it is touching the pump. This was not so previously.

ii. The touching of the carbon filter and pump causes vibrating noises when the RO is filling. Such was not the case previously

iii. The outlet tap is leaking.

Your technician had visited on 31.03.2018, but only tried to justify the above. He also called up someone whom he referred to as the “Area Service Manager” whose name the technician refused to divulge. The “Area Service Manager” was also not all cooperative and only kept on asking me to repeat the problem. He was very rude and refused to help. Both the “Area Service Manager” and the technician refused to resolve the problem saying that the company did not provide the clips required to hold the filter away from the pump. They were adamant that both the pump and the carbon filter would keep on touching. The technician also stated that the company gives this arrangement of keeping the filter and pump separate only in new ROs.

Surprising the technician also did not resolve any of the other problems.

The technician also stated while departing that our mail would go to the same “Area Service Manager” with whom I had talked, so resolution should be expected.

My RO is under AMC and I have paid the full charges to you for the replacement of the filters. The service rendered by you is highly defective and I demand that

i. My AMC money be refunded as my problems were not redressed

ii. The replacement of the filters was done in a highly unprofessional and crude manner and as such the money paid for them should also be refunded in full.

iii. The unethical practice of the company, if the technician is correct, of providing clips for only new ROs and not at the time of replacement of filters is shocking and amounts to fraud and defective service.

Please resolve the above matter, either refund my money or correct the defects to my satisfaction, within a maximum time of three days failing which I shall be constrained to take up the matter in consumer forum or other suitable forum.

The above was also mailed to the [protected]@kent.co.in but I ave not even received an acknowledgement of my complaint let alsone its redressal.