[Resolved]  Kent RO — Kent RO the worst product

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Pune

On 10th June 2021 a service technician came to fix my Kent RO water purifier. The only problem was that it's candal was not working so we called up Kent technician to replace the candal but when came he told us that the other parts were also not working and he had to replace them so we agreed. After sometime he changed the parts that were not working and as he came from Kent company he was supposed to replace the parts with Kent parts only instead he replaced it with some local parts and left our house and we paid 2500. After sometime my wife noticed the local parts as we were not aware that the service guy has replaced the Kent parts with some local parts but charged us as per the cost of Kent parts. So when we called him to replace it he said he replace it next day but the service guy never came and we kept calling but he didn't pick up and when I called the customer service they didn't have any data of the person don't how they are managing the company. They too didn't have any ID card or otp so that we could confirm the service guy. One of the worst service experience shame on u Kent. This has happened to me earlier also many times