[Resolved]  Kent RO — kent ro water purifier complaint : kent unit serial no : kr[protected] amc receipt no :[protected]/181

Address:	Varanasi, Uttar Pradesh, 221003
Website:	www.kent.co.in/customer-care-service

Dear team,

Kent ro is very valuable and reputed brand in industries, therefore my whole family (Brother, parents, sister and two more relatives) later we have taken amcs also, even earlier m/s has been functioning fine. However, it is my painful duty to inform you that once m/c started malfunction in 5 month back and service engineer visited for set it right.in last 5 month, 10 time m/c was out of order and 4 time service engineer visited and only after ½ hour it was again get out of order.

Two day before yesterday also it got out of order and once engineer visited it started functioning and later 1/2 hour it shown dysfunction,. Yesterday also he visited and told my parents need some more equipment to make it functional and committed to come today. We have been calling customer service but no response.

Please loot into this as my old parents live in varanasi and myself in delhi. I am writing such mail when i got fed up with service engineer services. What id meaning to take kent ro and taking amc also.

Hope kent would respond to my problem..

Please find required details’ mentioned below

Kent unit serial no : kr[protected]

Amc receipt no :[protected]/181
Amc paid : rs. 4, 495/-
Validity period : from 05/05/2017 to 04/05/2018

Service center : modern services c13/230 – 1 sarai aurangabad varanasi

Customer name : h n rai
Customer ph no : [protected]