[Resolved]  Kent RO — kent ro water purifier- pearl model

Address: 560085

In march 2018, we had called ro clinic for a problem: water was leaking from the kent ro filter. Ro clinic is an authorized kent ro servicer in bengaluru. The technician came and changed prefilter bit for inr 1300 and then ro membrane & fittings, filter bit again for a total of inr 5850. I have receipts for all these.

Now in oct 2018, the same problem appeared and water is leaking from the filter. I am concerned that the servicer does not know what the problem is and we are incurring costs to the tune of over inr 7000 each time.

I want to complain to the head office and see what can be done. I want to change the product to something simpler and preferably not kent as i feel the costs of maintenance is bvery high. Can you help solve this problem?
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Dec 3, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2018
Kent RO Customer Care's response
Dear Sir,

As per telephonic discussion that We are looking into it with a promise to resolve this quickly.

Warm Regards,
Team Kent
Verified Support
Oct 31, 2018
Kent RO Customer Care's response
Dear Sir,

We've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.

Warm regards,
Team Kent
Nov 11, 2018
Updated by Raghu Chinhalli
The problem has not been solved. I paid the technician on his visit 2 weeks back. Now the problem has re-surfaced.
 
1 Comment

Comments

the problem is not fixed. the purifier started leaking water again. I am reopening the complaint. Should i get rid of the Kent RO? this is too many problems.

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