Hi there,
I am using Kent Water Purifier for almost 5 years now and yesterday I experienced the worst service of Kent.
Yesterday morning I register a complain for the noises in the machine coming during water purification process, bad water quality & test and other few nominal issues with high priority. But after repeated reminder to your customer service center your technician came at late evening. He even forgot to bring the parts we wanted to change and mentioned in the complain number. I was at office therefore my wife was handling the situation. The technician even refused to check the water test and fix do the normal servicing on that day. He wanted to come next day to fix the issues we reported without understanding that water test was not good and we are drinking that water. When my wife asked him to fix the water test he started arguing with her. But finally he started his work. In last 5 years we saw many technician and the way they take care of servicing. But this guy was completely different; he didn't even know proper process. After he complete his job we observed that water drops were coming from the inside of machine as well; so we immediately called him. He said he will come and fix it within 30 mins but he didn't turned up.
After 45 mins the whole water purifier fall down in my kitchen. Thee was a huge sound and due to that impact my kitchen water pipeline got damaged. The entire kitchen and then flat started filling with water. I was at office; my little Son was eating his dinner and my wife was helpless. She was trying to stop the water but nothing was working in front of the heavy water flow. My little Soon stop eating and was running on the floors, and shouting for help. Then people from other flats came including watchman and after 30 mins fight they stopped the water connection from the main tank.
It was a disaster and only due to your foolish technician. We have recorded the incident and photos. We are going to now file a case against you. Just imagine if no one was present that time in my flat then what could be the situation. It took almost entire night to clean the water and my wife got cold due to that. Who is the responsible? Just imagine this incident could have happen in your home.
I am drinking mineral water from outside now, the plumber who fix the pipeline charged good amount, the complete purifier got damaged. Who is the responsible for these things? Do you have answers?
Anyway I am going to do, what I feel right for you guys. You can see this write-up in coming days news as well.
Thanks,
Swarup Batabyal Was this information helpful? | 
