[Resolved]  Kent RO — kent services, machine number-kr[protected]

Hi, i am using your kent ro grand plus from last 8 years, and getting the service done from authorised service centre only, but now the local service centre hardik agencies has stated troubling us and denying to give the service, last week we registered a complaint for service in which they said that our pump is not working and it should be replaced, they quoted the price of the pump as 2190 @7% discount, i asked them one day time to think over it to which they said, we will not replace at this rate if you don't get this replaced now, and today i am asking hardik agencies to replace the pump, which they are denying. Is this the way to work as authorised service centre. Also they offered me pump @1200 if i buy the amc of inr 5200 for one year, i am wondering if this is a authorised service centre or local vendor because mr sonu sharma is not operating professionally and dont have any idea of customer dealing.
I kindly request you to kindly look into my request.
My machine number is...
Regards
Ritika mittal