Kent RO — KENT Smart Mixer Grinder

Address:

10th Cross Rd, NGEF Layout, Chandra Layout Extension II Stage, Naagarabhaavi, Bengaluru, Karnataka 560056

I bought a KENT SMART MIXER GRINDER on December 21, 2020 (Product Code 16029). I have raised three complaints on the KENT APP about the PULSE button not working and the sound of the mixer grinder was also not smooth as others. The complaints were not attended at all and after 2-3 days, it will automatically gets cancelled. The reason provided would be that the customer has cancelled the complaint. This was going from the very beginning on December 23, 2020 itself.

On March 12, 2021, the Area In-charge for Bangalore called me up to inform that he has newly taken charge of the Bangalore region and that from now there will not be any problem for me and that my issue with the product will be resolved in 2 business days. He requested me to sent my location map and the copy of my product purchase bill immediately. I sent the requested details immediately.
There was no response from his side for a week. Whenever, I tried contacting him on mobile, he would not take the call and later inform that he was in a meeting and will resolve the matter soon.

Meanwhile I have raised complaints with the Twitter handle of KENT and always used to get the same copy paste templates stating sorry and apologize for the inconvenience caused. However, the inconvenience has not been resolved even after 3 months of buying the product.

The product has stopped working from last 2 weeks, but no body picks up the calls and the Twitter handle also has stopped responding.

Please rectify the faults or replace the product itself as it has completely stopped working now.