[Resolved] Kent RO — kent superb ro water purifier

Uttam Chouhan

from Vinukonda, Andhra Pradesh

Website:

www.kent.co.in

Sir, i purchase kent superb on 18th august 2017, at 7 pm, just one day the product worked properly, after second day its not working, complained to all related person or customer cares, kent service engineers came two times, but fail to restart, hence i requesting to arrange replacement of the product. On 24th i chatting with mr kaushal, one of the customer care executive, he is ensure me about the matter, but till nobody try to solve about the same. Already contacted seller via service engineer, because in the invoice no contact information of the seller available, they are simply told that after selling a product all responsibility of company, hence in the invoice only customer care number is available. Hence i unable to contact with seller directly, i requesting again to arrange replacement of the product. Otherwise i go to social media about the this faulty product selling by you, the smart purifier ever even not working 2 days properly after purchase. Please save the image of this great smart product as per you. Thanking you. Copy of invoice included
Attachments area

+2 photos

Was this information helpful?

No (0)

Yes (0)

Sep 12, 2017

Complaint marked as Resolved

The kent superb RO water purifier is a worst purifier of the the world ever. Because i purchase the product from a distributor 18 august 2017, after installation the product problem start, The display of the product failed to display within 2 days. After asking for replacement, the company arranged, I want to thanks to the Company for the replacement. but the new product given by the company also having another problem, the TDS meter of the product unable to maintain an uniform TDS label in the filtered water. the technicians visiting regularly but unable to rectify. I shocked, The Kent superb the world 1st smart water purifier fail to prove the status of the product. I am very very unsatisfied with this product, Hence I requesting for the permanent solution as soon as possible. Uttam Chouhan, 20-3/1-64, Ayodhyanagar Vijayawada 9440030922 Kent Superb Product Id KR1606014432

Kent RO customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2017

Kent RO Customer Care's response Dear Mr.Chouhan,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Sep 09, 2017

Updated by Uttam Chouhan Replacement of The product arrange by company, thanks for that but the new product given to me also not working properly. i have to call frequently to the service center, but technician failed to rectify the problem,

Sep 11, 2017

Updated by Uttam Chouhan The kent superb RO water purifier is a worst purifier of the the world ever. Because i purchase the product from a distributor 18 august 2017, after installation the product problem start, The display of the product failed to display within 2 days. After asking for replacement, the company arranged, I want to thanks to the Company for the replacement. but the new product given by the company also having another problem, the TDS meter of the product unable to maintain an uniform TDS label in the filtered water. the technicians visiting regularly but unable to rectify. I shocked, The Kent superb the world 1st smart water purifier fail to prove the status of the product. I am very very unsatisfied with this product, Hence I requesting for the permanent solution as soon as possible. Uttam Chouhan, Vijayawada [protected] Kent Superb Product Id KR[protected]

Related Kent RO reviews

View all 3007 Kent RO Reviews

Comments

Uttam Chouhan

from Vinukonda, Andhra Pradesh

I was very excited about this Smart Product. But after purchasing this fully disappointed. I am waiting with big hope that the concern authority understand me and will arrange the replacement the same. I think they will save the image of the product. Thank you.