Had one of the worst experience with reference to my service request Case ID:[protected] raised on 02-Dec-2021 for resin replacement for Kent Washing Machine Water softener which was assigned to N M Engineering (Contact: [protected]).
On verification, the service engineer informed me that he could not perform resin replacement as the entire cartridge was replaced with a 'Mini Softener' by the previous service engineer (Veilmuthu, Life Guard Technologies - Case Id:[protected] which is currently no longer available. He further stated that the coupling received with the original cartridge (which Veilmuthu asked me to dispose off) is not sold separately and I would have to replace the Softener entirely.
Kindly do the needful by either replacing parts or the softener as a whole.
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