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[Resolved]  Kent RO — Kent Washing Machine Water Softener

Had one of the worst experience with reference to my service request Case ID:[protected] raised on 02-Dec-2021 for resin replacement for Kent Washing Machine Water softener which was assigned to N M Engineering (Contact: [protected]).

On verification, the service engineer informed me that he could not perform resin replacement as the entire cartridge was replaced with a 'Mini Softener' by the previous service engineer (Veilmuthu, Life Guard Technologies - Case Id:[protected] which is currently no longer available. He further stated that the coupling received with the original cartridge (which Veilmuthu asked me to dispose off) is not sold separately and I would have to replace the Softener entirely.

Kindly do the needful by either replacing parts or the softener as a whole.
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Jan 2, 2022
Complaint marked as Resolved 
Necessary parts were replaced free of charge and was billed only for the resin replacement. Thanks for the urgent cooperation.
Kent RO customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2021
Kent RO Customer Care's response
Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
Dec 31, 2021
Updated by rahulra23
Update: Received a call from Kent customer care asking me to pay an additional amount of Rs.350 for the said replacement of parts. Why is the customer expected to bear the same? No further resolution provided by the company.
Verified Support
Jan 04, 2022
Kent RO Customer Care's response
Dear Customer, we've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support. Regards, Team Kent
Feb 10, 2022
Updated by rahulra23
Update 2: Nothing additional was charged and the necessary parts were replaced promptly. Thank you. :)
Verified Support
Feb 11, 2022
Kent RO Customer Care's response
Dear Customer, thank you for your valuable feedback. This means a lot to us. Please feel free to contact us in case you need any further assistance. Regards, Team Kent
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