Kent RO customer support has been notified about the posted complaint. Verified Support Jan 22, 2020 Kent RO Customer Care's response Dear Sir,
We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your registered contact number and machine serial number at [protected]@kent.co.in. You may also call us at +91-[protected].
Regards,
Team Kent
Jan 22, 2020 Updated by Ujjal29 Machine Serial number - KR[protected], and the registered mobile number could be either [protected] or [protected]. If you give me the email address then I can send you the receipt of RS. 5000 to it.
Jan 24, 2020 Updated by Ujjal29 Please see the service center who took RS. 5000 from me and did not do the service. I want them to punish this fraudulent service centre and refund my money.
Verified Support Jan 28, 2020 Kent RO Customer Care's response Dear Sir,
We tried to contact you on your given mobile number but your call was not connected. Please provide us your registered contact number so that we can contact you shortly.
Regards,
Team Kent
Jan 29, 2020 Updated by Ujjal29 Hi, I live in New Zealand. If you give me your number I can contact you . My number is +[protected]. New Zealand is 7 and half hours ahead of India. Its better if you whats app me or provide me your number and contact person so that I can contact you. Alternatively, you can contact my sister in Kolkata house where the Kent machine is installed. Her number is [protected]. Thanks
Verified Support Jan 30, 2020 Kent RO Customer Care's response Dear Sir,
We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.
Regards,
Team Kent
Jan 31, 2020 Updated by Ujjal29 Hi, the machine is stopped working and my family can not drink water. I already paid Rs.5000 but my sister called the service center who are asking her to pay money to visit. You guys are ripping me off and making my life hell. Please resolve and call my India number to fix the fault immediately as my 86 years old blind father can not drink water. My sister's number is [protected].
Verified Support Feb 01, 2020 Kent RO Customer Care's response Dear Sir,
Apologies for the inconvenience. Our service team will get in touch with you shortly with an update on this concern.
Regards,
Team Kent
Verified Support Feb 03, 2020 Kent RO Customer Care's response Dear Sir,
As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.
Regards,
Team Kent
Feb 04, 2020 Updated by Ujjal29 I am not sure that you received right information. The service center took RS. 5000 from me for Kent service but did not do any work. Please give me your contact number so that I can call from New Zealand.
Verified Support Feb 04, 2020 Kent RO Customer Care's response Dear Sir,
As per feedback received from our service team your service concern is resolved now & the product is working fine. You can call us at +91-[protected].
Regards,
Team Kent
Feb 11, 2020 Updated by Ujjal29 You guys are thieves and liers . The machine is on the same problem. Please refund my money. I want to put you guys in jail.
Mar 03, 2020 Updated by Ujjal29 Hi, what happened you have not fixed my complaint. Please let me know with whom I can take the case up?
Mar 31, 2020 Updated by Ujjal29 Hi, how long i have to wait for a positive reply.
Nov 07, 2020 Updated by Ujjal29 Hi, can you please refund my money or fix my machine. I am waiting and waiting. Is there anyone else or is this site a fake site?
Feb 06, 2022 Updated by Ujjal29 Please refund my money.
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