[Resolved]  Kent RO — kent water purifier - complaint against product and installation (product kent maxx 7l uv+ uf water)

Address: 400095

We have purchased kent maxx 7litre (Uv+uf) purifier through flipkart and it was delivered on 12th oct.

On the same day of the product delivery, kent technician visited our home for installation and informed that the purchased purifier will not work at your residence due to low water pressure.

He advised to buy a separate booster pump from kent which would be an additional cost of rs.2500/-.

Before purchasing the filter, we visited kent website to understand the product details and concluded to go ahead with kent maxx (Uv+uf) for bmc water line.

There is no information on your website about water pressure and its consideration while selecting the product. Also, nothing is mentioned about booster pump to overcome pressure problem.

We raised this issue with ken customer care and asked for replacement of the purifier or return it with refund.

However, our request was rejected couple of times and the purifier is still lying with us in packed condition.

We don’t want to install any booster pump in our system and the product is of no use for us.

Hence we once again ask you to look into this matter and assist us in getting the product returned and refund the amount paid for the same.

As informed by customer care we wrote a mail to kent servicehelp desk, they have only replied once to get the product details and than no response is received.
Even after reminder, we have not received any response from kent.
Was this information helpful?
No (0)
Yes (0)
Nov 28, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2018
Kent RO Customer Care's response
Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Warm Regards,
Team Kent
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kent RO
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    3008
    Pending
    528
    Resolved
    1842
    Kent RO Phone
    +91 92 7891 2345
    +91 12 0307 5075
    Kent RO Address
    A-2, Sector-59, Noida, Uttar Pradesh, India - 201309
    View all Kent RO contact information