[Resolved] Kent RO — Kent Water purifier support is bad

Bijayendra11

from Pune, Maharashtra

Address:	411014
Website:	kent.co.in

I am using Kent Water purifier 'Prime Mineral RO' for one year. the product started giving problem after 6 months. the technician changed one cartridge and again 6 months the issue started.

Since last 3 months every month the machine is breaking down.

The local support people are rude and not able to fix the issue.
I talked to them many times but they doesnt seem serious enough and they always that it happens.

i have written at least 5 times to the Kent Customer Care but they have not taken any action and i continue to suffer.

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May 11, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2017

Kent RO Customer Care's response Dear Mr.Tiwari,

We deeply regret the inconvenience caused. We tried to contact you several times but call was not responded. We have shared your complaint with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent