Kent RO — Lack of services

Address:

Bangalore, Karnataka, 560094

We have Kent RO water purifier at home for more than 4 years. On 5th July, 2015, we got annual servicing done and also AMC for Rs 5000/-. The agent is Raindrops based in Bangalore. The service that time was incomplete and they were supposed to complete the following day, 6th July, but nobody came. I called them, was given a complaint number (8432) but there then also no technician came. On some later date, I got phone calls from some technician asking for the house direction, but he did not come for the service. Each time, I have been calling them, they take up the complaint but send nobody. Since yesterday evening, the filter stopped working. I called up Raindrops today morning. I was given the complaint number 8679, and told that the technician would surely come in the afternoon. No technician has come and neither is there any response from the agent regarding the same. I am fed up with such horrible service from reputed companies like Kent. We have faced such situations number of times in the past 4 years. Still there is no improvement in the scenario. What is the use of having an AMC if we don't get any service in return?