[Resolved]  Kent RO — machine giving problem after technician servicing

Address:Gurgaon, Haryana, 122016

I had taken amc for my kent ro. When i complained for normal servicing, a new technician laxman visited. After he did the servicing, the amount of waste water became double and some other problem started. When the service centre was contacted they said the technician was a new guy and they will send some one else. It can be checked that in the month of september at least 9 to 10 complaints were made by me but the service centre did not get the problem rectified. That is why i did not get the amc renewed. Every year i was taking the amc. So kindly send some good technician so that the damage done by laxman can be rectified and after that i am able to take fresh amc.
Group captain
Rakesh vidyarthi
769/e, sector-21
Gurgaon
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Feb 20, 2019
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2019
Kent RO Customer Care's response
Dear Sir,

We sincerely regret the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern.

Regards
Team Kent
Verified Support
Jan 19, 2019
Kent RO Customer Care's response
Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards
Team Kent
Complaint comments 

Comments

[protected] This number called me. And said "bhaad me ja" and even abused me. Worst company ever.
Kent RO Customer Care's response, Jan 30, 2019
Verified Support
Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details via [email protected] or you may call us at +91-9278912345

Regards,
Team Kent
Kent RO Customer Care's response, Feb 1, 2019
Verified Support
Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards,
Team Kent

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