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Kent RO

[Resolved]  Kent RO — misbehaviour of technician

Address:Hooghly, West Bengal, 712235

Few day before i was interested for a demo of kent ro purifier. The technician came into my house. I talked over phone and said please talk with my mom /dad and tell them how purifiers work. I choose one product if i am satisfied. Next day he called us and i said i am interested in other company products. Having heard this he came misbehave over phone. For his behaviour i cancelled the order which i never done. I never said him that you are giving demo and i will purchase.
Today he came again my house and misbehave with my mom using slang languages.

Technician name : sanjib das (M-[protected])
Request id :[protected]
Location: konnagar, hooghly, west bengal.

Is this way you deal with customers? How dare him to attack personally? How can you pressurise customers having threaten them? I am very much disappointed with this incident.

Please take a necessary step against this rude,
Uneducated and unbearable guy immediately.

For any further clarification you can contact me at [protected]

I hope i will get a proper justice in this matter.
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Jun 19, 2019
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
May 17, 2019
Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent
May 17, 2019
Updated by James2k Today his senior called me after getting mail from Kent.He is very Ashamed for his employee so called Mr.Sanjib Das who is still denying everything . But his senior apologized to my mother.He accepted his mistake.

In this situation I want to close this matter here.

Thanks for your co-operation.

My Advise Kent, in the future, please send a properly educated person to the customer's home who can speak at least politely.

Thank you.
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Comments

Today his senior called me after getting mail from Kent.He is very Ashamed for his employee so called Mr.Sanjib Das who is still denying everything . But his senior apologized to my mother.He accepted his mistake.

In this situation I want to close this matter here.

Thanks for your co-operation.

My Advise Kent, in the future, please send a properly educated person to the customer's home who can speak at least politely.

Thank you.
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