[Resolved] Kent RO — Monopoly Spare parts rate collected for request no[protected] by Kent Technician | |||||
. User Details: Name: Sudhir Kumar Acharya Registered Email: amitkumar.[protected]@gmail.com Contact Number: [protected] Product :-Kent ACE plus mineral RO New Serial Number:KR[protected] Service Request on dated:07.11.20 Service Request no[protected] Engineer assigned:-Syed Irfan- [protected] Issue: Water leakage issue from water purifier . Detailing:Technician was being charged 100ruppees extra beyond the spare parts (Kent RO Tap)cost, while raised voice told me that **Lagana Hai To lagayiye barna hum service request close kardenge**. I am enclosing both Receipt and spare mrp snap for your necessary action . Also request team to kindly do not harass customer by this type of technician by blackmailed Date of attend by Engineer-08.11.20. Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Nov 13, 2020 Updated by Amit3521 Also I was mailed on dated 08.11.20, 10.11.20 & 12.11.2020 to [protected]@kent.co.in and call customer service more than 3times along with their zonal head of level-2&3&4, but only got the apology mail along with another Request I'd, while till date no action taken. Verified Support Nov 15, 2020 Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it up to you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
Verified Support Nov 19, 2020 Kent RO Customer Care's response Dear Customer, your complaint is under process. Kindly cooperate with us. We will revert shortly.Regards, Team Kent
Verified Support Nov 25, 2020 Kent RO Customer Care's response Dear Customer, we've been updated by our team that your concerns have been addressed & the issue is resolved now. Thank you for your support.Regards, Team Kent
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It's very pathetic to catch Kent RO customer service representative to escalate their concern except service request where customers cheated by the local hired service center technician.
I am requesting you to kindly change the procedure for which customer cann directly raising their concerns instead of standing on queue(Every time except service request on other service un-satisfication issues Customer care service centre hold the calls more than 5minutes later it will be disconnected).
Today I was recieved many calls regrading the issues which was possible due to the consumer complaints forum only.
Note :We are(Customers) harassed by the technician while they have supported by Kent RO management people, otherelse the matter not highlighted on this forrum.
Hope you will understand the basic need of customer service support procedure.
Awaiting for your further action plan to resolve my issues.
Thanks
Amit