[Resolved]  Kent RO — New Kent Pearl installed with broken LP switch and not yet replaced

Address:

Katihar, Bihar

Dear Team, I have bought " Kent Pearl Mineral RO water Purifier" (Serial number: KR[protected] on 11/11/2014 from AASTHA MOTORS, Kali Bari Road, katihar-854105 (Ph # [protected],[protected] Since the day of installation the power and service led at the top of the purifier are not working.I haven't seen them glowing a single time whenever i switch on the purifier. However it is able to filter water. I made a complain to the service provider and they mentioned that LP switch is broken. Its a new machine and i was expecting them either to fix the LP switch or replace the machine completely. However the service person denied to do so and removed the LP switch completely from machine saying that its of no issue. Kent engineering department is foolish and they have simply added it in machine. Later i tried to register a complain by calling call center and they provided me the contact details of Mr. Manjay from my locality. Since last 2 weeks i am chasing him but there is no proper response on this regard and issue is not yet fixed. I even wrote complain to [protected]@kent.co.in but there is no response at all. Is there any way to fix this issue? Rr there is only one option to go to consumer court now for these kind of frauds? Thanks & Regards, Ved Prakash Katihar